Each item in our inventory undergoes rigorous quality checks before dispatch. In the event of receiving damaged or defective items, please reach out to us within three business days to qualify for an exchange. Please note that shipping fees are non-refundable. Items eligible for return must be in their original, unused condition and returned within a 10-day window from the purchase date. Any material bought over 10 days before the return request cannot be returned.

Customers are responsible for bearing the cost of return shipping. To process your return efficiently, please provide AlumLA with necessary details such as Delivery Dates, Tracking Number, Product Name and Description, Quantity, Sales Order, Invoice Number, and the reason for return.

Only items that are part of our current stock and are in a condition fit for resale will be accepted for returns, subject to a restocking fee of 25%. Please note that products in custom colors or made-to-order items are not eligible for returns.

We will issue credits for the returned quantities that are in prime condition, including original length and packaging, as at the time of purchase. This credit is valid and can be used for up to 12 months from issuance.